Responsibilities:
<ul>
 	<li>Review and assess orthodontic cases, providing insightful feedback to the doctor and team.</li>
 	<li>Compile diagnostic summaries based on patient cases and offer suggestions for treatment plans.</li>
 	<li>Analyze patient x-rays, make recommendations, and communicate findings to the doctor.</li>
 	<li>Conduct regular checks on patients undergoing Invisalign treatment</li>
 	<li>Handle various forms of communication on behalf of the doctor, including patient follow-ups, referrals, and treatment progress updates.</li>
 	<li>Assist with administrative tasks as assigned by the doctor.</li>
</ul>
Requirements:
<ul>
 	<li>3+ years of orthodontic assistant experience (must have experience in orthodontics).</li>
 	<li>Strong attention to detail &amp; excellent communication skills.</li>
 	<li>Must be certified to interpret dental x-rays.</li>
 	<li>Familiarity with Invisalign procedures and adjustments is preferred</li>
</ul>

Orthodontic Assistant

Responsibilities:
<ul>
 	<li>Evaluate interview skills and create personalized coaching plans.</li>
 	<li>Lead practice sessions for various interview types and provide actionable feedback to enhance performance.</li>
 	<li>Guide candidates on answering common questions, tailoring responses, and aligning with company needs.</li>
 	<li>Help candidates navigate different interview formats.</li>
 	<li>Monitor candidate development, adjust coaching based on feedback, and stay updated on industry trends and best practices.</li>
</ul>
Requirements:
<ul>
 	<li>Bachelor's degree in Psychology, HR, Business, or related field.</li>
 	<li>10+ years of experience in coaching, recruiting, or career counseling.</li>
 	<li>Coaching Certification is a plus.</li>
 	<li>Strong understanding of interview techniques, hiring processes, and best practices across industries and roles.</li>
 	<li>Proficient with virtual interviewing platforms (e.g., Zoom).</li>
</ul>

Interview Specialist

Responsibilities:
<ul>
 	<li>Review and process all incoming invoices for approval and payment in a timely manner.</li>
 	<li>Ensure payments are made according to agreed-upon terms.</li>
 	<li>Assist with audits by providing necessary documentation, reconciling accounts, and ensuring compliance with company policies and accounting standards.</li>
 	<li>Collaborate with the billing team to prepare and issue accurate invoices to clients..</li>
 	<li>Assist in the preparation of monthly financial reports related to accounts payable, ensuring accuracy in expenses and liabilities.</li>
</ul>
Requirements:
<ul>
 	<li>Bachelor's degree in Accounting, Finance, or a related field (or equivalent work experience).</li>
 	<li>2+ years of experience in accounts payable</li>
 	<li>Proficiency in QuickBooks is required.</li>
 	<li>Strong attention to detail.</li>
</ul>

Accounts Payable Specialist

Responsibilities:
<ul>
 	<li>Provide exceptional customer support to German-speaking clients.</li>
 	<li>Troubleshoot software issues, aligning with dental professionals' workflows.</li>
 	<li>Communicate technical info clearly and professionally, both verbally and in writing.</li>
 	<li>Document customer interactions accurately for follow-up.</li>
 	<li>Take ownership of customer issues, ensuring timely and effective resolution.</li>
 	<li>Stay up-to-date on new software features and industry trends.</li>
</ul>
Requirements:
<ul>
 	<li>Strong written and verbal German communication skills.</li>
 	<li>Basic computer literacy and troubleshooting abilities.</li>
 	<li>Ability to quickly learn new software and dental technologies.</li>
 	<li>Customer service experience and a proactive, customer-first attitude.</li>
</ul>

German-Speaking Customer Service Representative

Responsibilities:

Manage calendar; scheduling &amp; coordinate meetings.

Serve as the first point of contact for communications; manage correspondence and maintain professional relationships.

Prepare meeting agendas &amp; take minutes.

Handle sensitive information with discretion and maintain confidentiality at all times.

Oversee office logistics &amp; supplies.

Arrange domestic and international travel, including itineraries, accommodations, and transportation.

Assist in the preparation of presentations and reports for board meetings and other executive functions.

&nbsp;

Requirements:

Must be a Zambian national and resident.

Bachelor’s degree in Business Administration, or a related field preferred.

2+ years of experience as an Executive Assistant or in a similar administrative role.

Exceptional organizational and time management skills.

Strong written and verbal communication skills, with a keen attention to detail.

Executive Assistant - Zambia

Responsibilities:

&nbsp;

Initiate contact with potential clients (attorneys and law firms) through cold calling, networking, and email, primarily via LinkedIn.

Manage the sales process, from initial outreach to closing deals.

Present legal process insourcing services to decision-makers, emphasizing value, benefits, and ROI.

Maintain a strong knowledge of the services, value proposition, and target market.

Track interactions and opportunities in the CRM system.

Develop and nurture relationships by understanding client needs and offering tailored solutions.

&nbsp;

Requirements:

&nbsp;

Bachelor of Laws degree.

2+ years of sales or business development experience, preferably in the legal or professional services sector.

Proven success in sales, with strong communication, presentation, and negotiation skills.

Experience with CRM systems and lead tracking is a plus.

Goal-oriented, self-motivated, and collaborative team player.

&nbsp;

Legal Business Development Manager

Responsibilities:

&nbsp;

Make outbound sales calls using provided leads to promote and sell products and services.

Generate leads, manage the sales process, and ultimately close deals.

Schedule, prepare, and present appointments to clients.

Conduct lead and post-sale follow-up.

Elicit continued and, increased spend with current customers.

Work closely with the sales team to strategize effective sales methods.

&nbsp;

Requirements:

&nbsp;

A business-related degree may be accepted.

2+ years of call center experience.

Experience in B2B sales.

Aptitude for research and analysis.

Excellent customer service and communication skills.

Business Development Manager

Responsibilities:

Maintain accurate records of financial transactions.

Reconcile entries in the accounting system.

Assist with budget preparation and financial planning processes.

&nbsp;

Requirements:

At least 3 to 5 years of proven bookkeeping experience.

Experience with accounting software (e.g., QuickBooks, Sage, Xero).

Proficiency in Microsoft Office, especially Excel.

Knowledge of conversions is an added advantage.

Experience working for multiple clients simultaneously is an added advantage.

Experience in the medical/dental field is an added advantage.

High degree of accuracy and attention to detail.

Bookkeeper

Responsibilities:
<div>

Develop initial design concepts, including floor plans and material selections, ensuring compliance with building codes.

Create efficient space plans and estimate costs for facility projects.

Collaborate with vendors and suppliers to source materials and manage relationships for timely delivery and installation.

Oversee the implementation of design projects, monitoring progress, scheduling, and budgeting.

Stay updated on industry trends and innovations, maintaining high standards of design excellence through regular inspections and improvements.

</div>
&nbsp;

Requirements:
<div>

Bachelor’s degree in Interior Design or related field.

At least 5 years of interior design experience.

Proficient in design software and familiar with Microsoft Office.

Experience in project management.

Strong attention to detail and creative problem-solving.

Excellent communication, analytical, organizational, and time management skills.

Ability to work independently and collaboratively.

</div>

Interior Designer

Responsibilities:
<div>

Proactively follow up on leads and ensure timely responses.

Respond promptly to phone calls, emails, and texts during core hours.

Coordinate between clients, instructors, and management for seamless operations.

Assist with onboarding clients and instructors, managing paperwork and scheduling.

Process invoicing and maintain up-to-date client accounts.

Run reports and follow up on leads, client packages, and payments using the client management system.

Provide administrative support, including data entry and addressing client inquiries.

</div>
&nbsp;

Requirements:
<div>

Associate or Bachelor's Degree required.

Proven experience in administrative, office management, or client success roles.

Strong organizational skills and attention to detail.

Excellent written and verbal communication skills.

Strong customer service skills, especially with demanding clients.

Experience working in education/youth services or with parents is highly preferred.

</div>

Office Manager

Responsibilities:
<div>

Develop and implement engaging social media strategies across various platforms (Facebook, Instagram, Twitter, LinkedIn, etc.).

Create, curate, and manage published content (images, videos, blog posts).

Monitor social media channels for trends, brand mentions, and customer feedback.

Analyze social media metrics to assess performance and optimize strategies.

Collaborate with cross-functional teams to align social media initiatives with marketing and brand objectives.

Stay up-to-date with industry trends, best practices, and emerging platforms.

Engage with our online community to foster relationships and brand loyalty.

</div>
&nbsp;

Requirements:
<div>

Bachelor’s degree in Marketing, Communications, or related field.

2+ years of social media management experience.

Strong communication skills and a keen eye for design.

Familiarity with social media tools and analytics.

</div>

Social Media Manager

Responsibilities:
<div>

Design, develop, and implement system integrations between various platforms and applications.

Write and manage API calls to facilitate efficient data exchange and automate processes.

Collaborate closely with internal teams and clients to understand integration requirements and deliver effective solutions.

Troubleshoot and resolve any issues related to data integrations and API functionalities.

</div>
&nbsp;

Requirements:
<div>

Proven experience in systems integrations, particularly API development and management.

Proficient in JavaScript and SQL; familiarity with additional coding languages is a plus.

Knowledge of integration concepts, middleware, and data transformation.

Experience with Adaptive/Workday preferred.

Excellent communication skills to convey technical concepts to non-technical stakeholders.

Understanding of financial and operational data management.

Experience with cloud platforms (e.g., M365, AWS, Azure).

</div>

Systems Integration & Data Specialist

Responsibilities:
<div>

Prepare and analyze financial statements, including income statements, balance sheets, and cash flow statements.

Ensure compliance with accounting standards, such as GAAP or IFRS.

Provide financial insights to management for decision-making and strategic planning.

Track and analyze key financial metrics to support organizational goals.

Supervise accounting staff, including bookkeepers and accountants.

Recruit and hire new team members to strengthen the department.

Provide training and development opportunities to enhance team performance.

</div>
&nbsp;

Requirements:
<div>

Bachelor’s degree in Accounting, Finance, or related field; CPA or CMA preferred.

Minimum of 5 years of experience in financial management or accounting.

Strong knowledge of accounting principles and financial regulations.

Proven experience with financial reporting and analysis.

Excellent leadership and team management skills.

Proficient in accounting software and MS Excel.

</div>

Controller

Responsibilities:
<ul>
 	<li>Gather and maintain data from various sources, ensuring accuracy through audits and organizing datasets for easy of access.</li>
 	<li>Analyze property, market, and financial data to identify trends, and develop dashboards that provide key insights into performance metrics and market conditions.</li>
 	<li>Identify and recommend enhancements to data collection processes.</li>
 	<li>Provide actionable insights to enhance pricing, marketing, and asset management strategies while collaborating with stakeholders to improve property performance.</li>
</ul>
Requirements:
<ul>
 	<li>Bachelor’s degree in Data Science, Statistics, Economics, Computer Science, or a related field.</li>
 	<li>2+ years of experience in data analysis, preferably within the real estate sector or a related industry.</li>
 	<li>Strong proficiency in MS Excel, Tableau, &amp; Power BI.</li>
 	<li>Familiarity with statistical analysis and tools such as Python, SQL or R is a plus.</li>
</ul>

Data Analyst (Real Estate)

Responsibilities:
<ul>
 	<li>Assist the sales team in managing client inquiries and following up on leads to drive business growth.</li>
 	<li>Coordinate cleaning appointments and manage team schedules to ensure efficient service delivery.</li>
 	<li>Provide support with various administrative tasks to maintain smooth operations within the office.</li>
 	<li>Answer incoming calls, addressing client needs and providing information about our services.</li>
 	<li>Help in the recruitment process by screening candidates for cleaning positions and assisting with interview logistics.</li>
</ul>
Requirements:
<ul>
 	<li>Competent in Quickbooks.</li>
 	<li>Must be able to run payroll in any CRM software.</li>
</ul>

Sales and Administrative Support

Responsibilities:
<ul>
 	<li>Handle incoming client calls, ensuring that issues are resolved promptly and thoroughly.</li>
 	<li>Handle all client inquiries, requests and educate them on the service.</li>
 	<li>Provide quality support in the areas of handling questions, troubleshooting, and account assistance.</li>
 	<li>Look for innovative ways to better the product and improve the customer experience.</li>
 	<li>Provide feedback to management to better the department and process.</li>
</ul>
Requirements:
<ul>
 	<li>2+ years call center experience.</li>
 	<li>Ability to communicate clearly and professionally, both verbally and in writing.</li>
 	<li>Pleasant, friendly attitude, with an ability to adapt to change.</li>
 	<li>Strong listening skills, attention to detail, and decision making skills.</li>
 	<li>Excellent time management skills.</li>
 	<li>Customer-centric focus.</li>
</ul>
&nbsp;

Customer Service Representative

Roles &amp; Responsibilities
<ul>
 	<li>Reconcile bank statements, credit card statements, and DTDF accounts, identifying and resolving discrepancies.</li>
 	<li>Collaborate with regional managers on expense reports, incorporating their feedback and making necessary corrections.</li>
 	<li>Assist in the preparation of monthly Profit &amp; Loss (P&amp;L) statements and Balance Sheets.</li>
 	<li>Work closely with the payroll team to accurately allocate and post payroll transactions in the general ledger.</li>
 	<li>Maintain the fixed asset register, including updating it with new monthly additions and performing depreciation calculations (if applicable).</li>
 	<li>Consolidations of multiple financial entities.</li>
 	<li>Reconcile credit card statements with supporting receipts and invoices, identifying and resolving any discrepancies.</li>
 	<li>Maintain a centralized record of all credit card receipts for audit purposes.</li>
</ul>
Education &amp; Experience:
<ul>
 	<li>Bachelor's Degree in Accounting.</li>
 	<li>3 – 5 years of Accounting Experience especially doing consolidations.</li>
</ul>

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